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- Why silence costs you customers...
Why silence costs you customers...

If you stop reminding people you exist, they'll forget about you faster than you think.
It's down to a principle coined by psychologist Herman Ebbinghaus called The Forgetting Curve.
Source: Wikimedia
Ebbinghaus was obsessed with how people create and retain memories.
And he discovered that if we don’t actively try to remember something, it just slips away over time.
It’s a simple concept that has big implications for business and marketing…
It’s why research tells us that marketing consistency and becoming a “famous” brand are so powerful.
Why showing up regularly with something that’s 90% right beats showing up occasionally with something perfect.
And it’s why even giant brands like Coca-Cola can’t stop advertising without seeing drops in sales (even though it’s the most memorable brand in the world).

Data Source: University of South Australia, Ehrenberg-Bass Institute for Marketing Science
And if you’re a solo consultant, coach, entrepreneur, or business owner, the Forgetting Curve is important for you to consider, too.
It’s why - no matter your business…
If you want more consistent buyers, sales, and revenue…
You can’t go radio silent the second you get busy.
Have a plan to keep putting out content and marketing when things get hectic.
(I use my “REC It Method” to do this… more about that in the coming weeks.)
👉️ Because your biggest marketing psychology challenge isn't just making people care.
It's making people remember.
Until next time,
Jen
PS. Don’t forget that my NEW course “Inside Your Buyer’s Brain: 6 Mental Models That Can 2x Sales and Profit” is now in pre-sale (which means you can get it for $195, and savings of $105 off the normal price until July 3rd).
Click here to learn more and get lifetime access (so you can take the course now or whenever you’re ready).
![]() | Jen Clinehens, MS/MBA Founder & Managing Director of Choice Hacking Helping you create 2x more effective marketing with psychology and behavioral science (so sales and profit can 2x, too). |